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Exchanges and Returns
Branham's Jewelry exists to satisfy our customers. Unless otherwise specified below, your purchase may be exchanged or refunded within 10 days from the original purchase date when accompanied by a sales slip. Exchanges are permitted within 30 days of purchase. The item must be unworn, in original condition, and in the original gift box with all warranty cards and explanation booklets intact. Special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable.
We regret that special orders are not returnable, and that no refund or exchange can be made. All special orders require a 25% nonrefundable deposit. A special order includes any jewelry, gemstone, watch, or gift item ordered or altered at the client's request.
Custom designed jewelry involves metal, gems, and labor finished by Branham's Jewelry for a specific client. As such, all custom jewelry is nonrefundable, and requires a 25% nonrefundable deposit before the work begins. Every effort is made by Branham's Jewelry to accurately manufacture or produce the item(s) so ordered. Full payment upon receipt of custom work will denote the client's complete satisfaction. Minor adjustments, such as ring sizing or texturing, will gladly be made by Branham's Jewelry to accommodate the wearer at either a modest fee or at no charge depending on the extent of the work involved.
Articles may be placed on layaway for a maximum of 120 days with a minimum deposit of 20%. In consideration of this merchandise being set aside for me. I agree to make 4 monthly payments in equal amounts of $______. Completed layaways are not returnable or exchangeable. Layaways canceled after 30 days of the original layaway are subject to a 20% restocking fee of the purchase price and the cost of any alterations.
Branham’s Jewelry is not responsible for altered gemstones left for repair, custom design, or appraisal. This includes, but is not limited to, diamonds or false stampings on metal goods which may be mismarked. We will not be responsible for any article left for more than 60 days. A $20.00 fee will be charged for any returned checks due to insufficient funds.